Returns & Exchanges

At Truly Beauty, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in their original condition. If your order isn't a perfect fit for your routine, our streamlined return process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location, ensuring all original components and protective seals are included.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.